4min chapter

Frequent Miler on the Air cover image

Southwest takes the luv out of flying | Coffee Break Ep48 | 3-11-25

Frequent Miler on the Air

CHAPTER

Impacts of Change on Southwest Airlines' Culture and Future

This chapter explores the recent changes at Southwest Airlines and their potential impact on the company's flight attendant culture and customer experience. The discussion includes concerns about customer loyalty and the future of features like the companion pass amid speculation about a possible merger.

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