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Erika Hall and Mike Monteiro - Consulting with Backbone: Authenticity, Humanity, and the Value of Hard Truths

The UX Consultants Lounge

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Mule Design: Collaboration and Integrity

This chapter explores the foundational decisions in staffing and the importance of collaboration within a small team, capped at twelve members. Through the lens of their consultancy's name, 'Mule', they emphasize a hands-on, humble approach to client relationships while advocating for honest feedback. Additionally, the speakers reflect on the necessity of integrity and contracts in consulting, sharing anecdotes that highlight the dynamic nature of client relationships and the consulting landscape.

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