In this second of two episodes from the CMAA Conference, we bring you two insightful interviews recorded on-site. First, we sit down with James Burns and John McCormack of Club Benchmarking dive into the critical role of data, strategic planning, and capital planning for modern clubs. Then, Alex Woodward, CEO of Walton Heath, who shares his thoughts on leadership, service and high performance in the club industry.
While the conference serves as a backdrop, these discussions go beyond just the event—it’s about how clubs can thrive through better leadership, service standards, and long-term planning.
Guests:
- James Burns & John McCormack: Co-founders of Club Benchmarking, providing data-driven strategies to help clubs achieve financial success and operational excellence
- Alex Woodward: CEO of Walton Heath, one of the UK’s most prestigious golf clubs, sharing insights on high-performance leadership in the private club industry
Main Topics Discussed:
- The use of data in strategic planning and capital planning for clubs
- Best practices for club leaders to navigate financial challenges and long-term sustainability
- The role of benchmarking data in shaping effective operational strategies
- Leadership lessons from Alex Woodward on driving high-performance teams in the club industry.
- The importance of maintaining and improving service standards to ensure member satisfaction and retention
We hope you enjoyed these valuable insights from the CMAA World Conference. Please subscribe, leave a review, and share this episode with colleagues in the club industry.
Contact Info: For questions, guest suggestions, or feedback, email us at golfclubtalkuk@gmail.com
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