EP 54: Why Your Team Isn’t Performing (And What to Do About It)
Private Practice Playbook
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From Team-Centric to Patient-Centric Care
This chapter emphasizes the essential shift toward a patient-centric approach in healthcare, highlighting how team dynamics and physical environments influence patient experiences. It discusses the interpersonal challenges within medical teams, particularly around gender communication styles, and stresses the significance of training for enhancing patient satisfaction and referrals.
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