Psychological distance captures the experience that a particular entity, for example, another person or an event is far from the self in the here and now. The way in which you frame the conflict influences the way in which people perceive and then react to it. In many of us, i think, because of our emotion and because we get caught up in the conflict, we just frame it a certain way. We believe that achieving considrolal fate is extremely powerful as a tool for communicators.
“Communication, conflict, and cooperation are intertwined in a multitude of ways,” says Nir Halevy, associate professor of organizational behavior at Stanford Graduate School of Business. In this episode of Think Fast, Talk Smart, Halevy sits down with host and lecturer Matt Abrahams, to discuss how we can often solve conflicts and disagreements by employing the correct strategy in our communication.
“How you articulate a particular grievance, your choice of words, the nonverbal aspects of your claim, such as the tone of your voice, can definitely influence reactions to your claim,” Halevy says.
Connect: