AI Is Changing Customer Success Forever
CSM Practice - The Customer Success Podcast
Intro
This chapter explores how emerging AI tools are revolutionizing customer feedback collection and engagement. The discussion highlights the importance of integrating AI solutions to improve efficiency and create a more customer-centric business model.
Is traditional customer feedback collection dead?
Lihong Hicken introduces a groundbreaking AI survey tool that not only enhances customer experience but also provides real-time insights and upsell opportunities.
Say goodbye to outdated, long-form surveys and discover how AI can deliver dynamic, personalized feedback while driving strategic growth for your business.
Click here to watch the interview on YouTube!
๐๐๐๐๐๐๐๐๐๐
- AI-powered surveys increase customer engagement by providing dynamic, personalized feedback in real-time, improving the overall customer experience.
- AI helps boost revenue by identifying upsell opportunities throughout the customer journey, not just at renewal times.
- AI-driven efficiency allows CS teams to focus on strategic initiatives, as the AI handles routine tasks like follow-ups and feedback analysis.
๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐
Lihong Hicken, CEO of TheySaid, is a visionary leader known for creating new categories and leveraging technology, data, and experimentation to solve complex problems. With a focus on collaboration, clarity, and customer-centric innovation, she leads her team to rapid growth and mutual success.
๐ You may connect with Lihong via LinkedIn
๐๐๐๐
๐๐ ๐๐๐๐๐
๐ฅ Watch: Why You Need NPS Surveys
๐ฅ Watch: Improve Customer Surveys!
โฌ Download: Customer Value Journey Map Template
๐๐ป Whenever youโre ready...If you're an ๐ฆ๐น๐ฑ๐ฆ๐ณ๐ช๐ฆ๐ฏ๐ค๐ฆ๐ฅ ๐ฆ๐น๐ฆ๐ค๐ถ๐ต๐ช๐ท๐ฆ ๐ฃ๐ถ๐ช๐ญ๐ฅ๐ช๐ฏ๐จ ๐ข ๐๐๐ ๐ฑ๐ณ๐ข๐ค๐ต๐ช๐ค๐ฆ ๐ง๐ฐ๐ณ ๐ต๐ฉ๐ฆ ๐ง๐ช๐ณ๐ด๐ต ๐ต๐ช๐ฎ๐ฆ, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
1๏ธโฃ ๐๐ฉ๐๐๐ก ๐๐ฎ ๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง ๐๐ช๐๐๐๐จ๐จ ๐๐๐ ๐พ๐๐๐๐ฉ๐จ๐๐๐๐ฉ
Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matterโscale smarter & grow revenue. Click here to download.
2๏ธโฃ ๐
๐ค๐๐ฃ 11,000+ ๐ฝ2๐ฝ ๐๐ญ๐๐๐ช๐ฉ๐๐ซ๐๐จ ๐๐ฃ๐ ๐๐๐๐๐๐ง๐จ
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Donโt navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.
3๏ธโฃ ๐ฝ๐ช๐๐ก๐๐๐ฃ๐ ๐ค๐ง ๐๐๐๐๐๐ฃ๐ ๐ ๐พ๐๐ ๐๐๐๐ข ๐๐ค๐ง ๐ฉ๐๐ ๐๐๐ง๐จ๐ฉ ๐๐๐ข๐?
Building a CS practice for the first time doesnโt have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS teamโwithout the guesswork & costly missteps of figuring it out alone. Learn more.
๐ Visit our Website - CSM Practice
The AI-powered Podcast Player
