From Crisis to Cloud: Fred's Journey

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This chapter explores Fred's tumultuous career during the early 2000s, emphasizing his experiences as CTO at Peregrine Systems and the fallout from accounting fraud. It details the inception of ServiceNow, highlighting its vision to develop a user-friendly platform amidst industry changes towards cloud computing and ITIL. Fred's path reflects resilience and innovation, showcasing the foundations of a pioneering help desk solution that transformed IT service management.

On Training Data, we learn from innovators pushing forward the frontier of AI’s capabilities. Today we’re bringing you something different. It’s the story of a company currently implementing AI at scale in the enterprise, and how it was built from a bootstrapped idea in the pre-AI era to a 150 billion dollar market cap giant.

It’s the Season 2 premiere of Sequoia’s other podcast, Crucible Moments, where we hear from the founders and leaders of some legendary companies about the crossroads and inflection points that shaped their journeys. In this episode, you’ll hear from Fred Luddy and Frank Slootman about building and scaling ServiceNow. Listen to Crucible Moments wherever you get your podcasts or go to:

Spotify: https://open.spotify.com/show/40bWCUSan0boCn0GZJNpPn

Apple: https://podcasts.apple.com/us/podcast/crucible-moments/id1705282398

Hosted by: Roelof Botha, Sequoia Capital

Transcript: https://www.sequoiacap.com/podcast/crucible-moments-servicenow/