How to Design Metrics for Product Outages and Failures

A good tip is to use outages to your advantage. Look at what o metrics are impacted by these outages and failures, for your customers as well as for your business. That's a good proxy for establishing corelations. And finally, give it time. Usually designing metrics for a product that are functional and sustainable over a long period of time needs a lot of tweaking,. So give it time before you have a final, final list of metrics.