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Guest Experience Tech: What I Learned Building, Selling, and Using It - Danica Smith

Hospitality Daily Podcast

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Simplifying Guest Experience in Hospitality

This chapter explores the crucial role of simplifying guest experience processes, particularly in hotel RFPs. It underscores the importance of foundational services like cleanliness and friendliness before integrating advanced technology, while advocating for beta testing new strategies and fostering effective vendor partnerships.

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