4min chapter

Masters of Scale cover image

Rapid Response: The truth about what we watch, with Nielsen’s David Kenny

Masters of Scale

CHAPTER

How Do You Stay Friends With Your Clients?

Nelson: How do you stay friends with your clients? Nelson: Is it my job as c o to manage that relationship? capital one's Jenifer Lopez talks about how her team rose to the age of bringing on line banking to seniors. She says innovation is a two way street, but what happens when that road becomes a busy intersection?

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