16min chapter

The Glossy Podcast cover image

Esprit’s Scott Lux: ‘At the end of the day, the product and customer have to be the heroes’

The Glossy Podcast

CHAPTER

Evolution of Digital Commerce and Customer Segmentation

The chapter explores the evolution of digital commerce and the importance of human-centered experiences in small format stores. It discusses the rising costs in digital operations, challenges with hiring, leveraging data for customer segmentation, and strategies for sustainable revenue growth. Additionally, it touches on the role of technology in enabling commerce across multiple platforms and the advantages of modern OMS systems.

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