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How Much Impact Do You Think You Can Have on PWC's Performance?
The most important thing we've really learned, I think, over the last five or six years is that fear is a big factor out there. To keep the culture at the right place, you have to constantly communicate what the strategy is and try and make it real so that everyone knows their role in delivering that strategy. For me, the engagement with people, getting that buzz and that feedback from the people is why it's not boring because everybody is different. You have amazing moments where you really are making it up on the hoof. Overnight, we took a decision to send 25,000 people home. We thought if we didn't allow our people to remove that risk, they wouldn