B2B Agility with Greg Kihlström™: MarTech, E-Commerce, & Customer Success cover image

#31: Getting the most out of AI with the right data approach with Emily He, Gong

B2B Agility with Greg Kihlström™: MarTech, E-Commerce, & Customer Success

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Transforming Revenue Management with AI Insights

This chapter examines the limitations of traditional CRM systems and the rise of customer data platforms that leverage inferred data. It highlights the pivotal role of AI in analyzing conversational data to provide actionable insights for sales and marketing while emphasizing the importance of contextualizing this data. The discussion also underscores the need for adaptability in using AI tools, facilitating more strategic interactions and innovative approaches within revenue management.

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