How To Talk To Anyone: 92 Little Tricks For Big Success In Relationships - Leil Lowndes (FULL Audiobook)
Notus & Friends
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Phone Conversation Techniques - Technique Number 61
People perk up when they hear their own name. Use it more often on the phone than you would in person to keep their attention. Your caller's name recreates eye contact, the caress you might give in person. You can spray your conversation with it.
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