Body Language Is More Than 50% of the Communication

If we don't recognize those trigger points, those changes in the body language, if we're not reading the room, there's almost an element of disrespect in the way that they might perceive that. So for example, so if I explicitly tell you something and then you ignore it, then I can feel disrespected, right? But essentially, if we’re not reads the room, they might be telling us things nonverbally and we completely ignore it,. And like you said, it escalates the amount of frustration that they might be feeling in this situation.,"Body language is more than 50% of the communication," he says.