The Human Cost of Consumer Technology: A Call for Accountability

This chapter sheds light on the hidden human toll behind consumer technology, focusing on the experiences of content moderators and labor issues within the AI supply chain. It explores a case involving Facebook subcontracting moderators in Africa, highlighting exploitation and the fight for workers' rights. The conversation emphasizes the importance of corporate accountability, fair treatment, and unionization to protect the well-being of those involved in content moderation and data labeling.