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3min chapter
Click, Tap, Fail: A Friction-Free Framework for Better CX
The Frictionless Experience
Intro
This chapter discusses the intangible nature of customer experience and the strategies companies can employ to enhance it. It also includes valuable insights from guest Michael Hinshaw on deciphering and enhancing customer experience.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode