How Employee Experience Shapes Brand Perception
The Duct Tape Marketing Podcast
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The Importance of Customer Experience in the Call Center
The CEO of Salesforce, John Defterios has written a book about the intersection of customer experience and employee happiness. He says just because you're really good on customer doesn't mean you're great on employee. The Mindset Of A Customer Experience Expert is published by Simon & Schuster at £16.99 (Penguin)
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