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8min chapter
The trouble with Table 101 (Update)
Planet Money
Seating Success: Transforming Dining Experiences
This chapter revisits Udda Indian Canteen to analyze changes made since the hosts' last visit, focusing on modifications to table configurations and their impact on customer interactions. It explores how the introduction of smaller tables enhanced the dining atmosphere and led to improved metrics such as average check and dining duration. Key insights about customer psychology and design are shared, illustrating how strategic seating arrangements can boost both revenue and satisfaction.
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Discover
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