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410: How to Clarify What’s Important, with Ron Williams

Coaching for Leaders

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Navigating Aetna's Transformation: Leadership and Culture in Crisis

This chapter explores the challenges Aetna faced during its transformation beginning in 2001, focusing on its fragmented culture and the impact of legal battles. It highlights the importance of leadership in asking the right questions, fostering a constructive dialogue, and measuring critical metrics for success. Additionally, the discussion emphasizes the connection between organizational history and contemporary values in revitalizing employee engagement and improving business practices.

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