Ginny Redish: Content, Usability, and UX Pioneer
Content Strategy Insights
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The Evolution of Usability Testing and Content Design
In this chapter, the speaker discusses the evolution of usability testing and its role in the broader field of user experience (UX). They recall the early days when usability testing was considered part of quality assurance and acceptance testing, but pushed for its integration into the design process. They also touch on how the concept of user experience has expanded to include service design and customer experience.
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