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E111 - Rachel Botsman: What it really means to trust

The High Performance Podcast

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Restoring Trust: A Three-Stage Framework

This chapter examines the deterioration of trust through three stages: defensiveness, disenchantment, and disengagement. It highlights the importance of addressing communication issues and unresolved conflicts in personal relationships and team dynamics to restore trust. Listeners gain insights into effective strategies for rebuilding rapport, including the necessity of proactive dialogue and genuine apologies.

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