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2min chapter
Customer Strategy: It’s Personal
The So What from BCG
Intro
This chapter explores the critical role of personalized experiences in gaining a competitive edge in today's market. It introduces the 'CEO Moments of Truth' video series, showcasing insights from top CEOs on leadership challenges and the impact of AI in improving customer experiences.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode