Intro

🎙 NEXT.io Podcast #249 with Jake Dovey, CEO and Founder of PayModum

What’s the cost of not accepting something or the cost of not doing it right?

From unpacking the true cost of “cheap” payment methods to exploring PIX in Brazil, open banking in Europe, and the rise of biometric KYC, Jake explains why the path of least resistance always wins.

Jake Dovey is raising money for Chordoma UK, join us in supporting the cause at this link: https://www.justgiving.com/page/jake-dovey-1?utm_medium=FR&utm_source=CL

⏰ Timestamps:

00:00 - Intro

00:24 - Sponsors Message

01:45 - Welcome back Jake Dovey, CEO of PayModum.

02:32 - Payments as cost vs. opportunity

04:20 - “The customer is always right” explained

06:15 - Why operators shouldn’t focus on cost first

13:32 - Finance vs. product teams: balancing costs and innovation

15:09 - Integration challenges and resource bottlenecks

16:55 - Personal story: legacy vs. modern pension payment experience

18:46 - Why true cost is customer friction, not fees

21:29 - Do operators really understand payments?

22:16 - Brazil & PIX: instant bank payments explained

26:36 - Biometrics and frictionless KYC (Octo example)

29:31 - Shopify & Amazon: lessons for gaming payments

33:42 - How AI is transforming integrations & customer experience

41:34 - Biggest payment bottlenecks in iGaming

50:05 - Too early to innovate? Lessons from Pay n Play, PIX & open banking

53:31 - The challenge of recurring crypto payments

57:15 - Why innovation needs risk-taking (Rory Sutherland’s rule)

01:01:12 - Big vs. small companies: innovation culture (Apple vs. Xiaomi)

01:08:48 - PayModum’s USP: deep customer and payments understanding

01:11:22 - Closing: Jake’s fitness journey & marathon for charity

01:13:26 - Tribute to Jake’s mother & Cordoma Foundation

01:17:11 - Running, friction, and perseverance in life & business

01:21:39 - How to donate: JustGiving link & final thanks

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