Behavioral Grooves Podcast cover image

Science-Backed Tips to Make Work Worthwhile | Wes Adams & Tamara Myles

Behavioral Grooves Podcast

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Empowering Guest Experiences: A Heartwarming Story of Customer Service

This chapter tells the touching tale of a boy and his lost stuffed giraffe, Joshie, during a family trip. It highlights the heartwarming response from a hotel staff who, through creativity and autonomy, create a memorable experience by returning Joshie along with a photo album of his adventures.

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