How to Jump Start a Customers Success Programme?

Andrew: One of the biggest reasons for curn is having not a solid onboarding set up. Once you're intrenched, once your building processes around this product or the service that you're using, it becomes extremely difficult. And i think that's also like one of the beauties sauce businesses, as then it becomes extremely predictable and very hard to be pulled after that point. Let's re wander liber to the beginnings. What doe some of the first hires that youwould be looking a to bring on board? And how would you go about setting aba ot ther practice?