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Chris Baca on The Business of Coffee
Three Rules
You Need to Give People That Pass
"Everybody has bad days. And by looking at it negatively or scolding somebody, you're just instilling that relationship as supposed to wear," he says. "If i don't have those conversations with you, i'm not leaving you feeling happier than you were before." 'We think business can be done in a much better way,' the CEO adds.
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