In an organization of 300 engineers, they're not all working on the same intake. Even a larger org, which is where I am now, this is still something that teams can do autonomously in the sense that they need to go and find out their intake process per team. This is where tooling can have an interesting impact because if there is a demand from teams to collect information, then they start to ask whether there's got to be a better way. Some teams start a little too early with the tooling before creating that demand and understanding why they're doing this.
In this interview, Mojtaba Hosseini (Director of Engineering at Zapier) talks about how to approach using metrics, pitfalls teams run into, and the common evolution teams go through as they adopt metrics.