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S3 E5 - Donna Knapp - Probable Cause versus Root Cause
Profound
Problem Management and Re-Cause Analysis
The past week has seen a pushback in the DevOps and SRE community when it comes to problem management. One of the things I got asked along the way is how do you tie SLAs to problem management? So this is some like pretty advanced thinking about problem management, which is kind of interesting in context with our conversation.
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