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2min chapter
Humanizing Safety Rules
Safety Labs by Slice
The Importance of Empathy in Communication
"We need to think about not what we would like other people to do, but what they are likely to do," he says. "If we start to think in those terms, we can recognize whether there is a gap between what we think the optimal solution to a particular decision is and what they might be thinking" The difference between what we want and what they're likely to do is diminished if it's much larger, he adds.
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