#597: Amazon Connect Agent Workspace
AWS Podcast
Introduction
This is episode 597 of the AWS podcast released on June 22nd, 2023. We got some out of this world updates with Amazon Connect visual flows. With this, the Amazon Connect agent workspace can now be used to provide step by step guidance to compact center agents handling customer issues in a single user interface UI. The stars are truly aligned.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
