S3 E9 - Bill Bellows - Genichi Taguchi and Quality - Part 2
Profound
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Quality, Systems Thinking, and The Consumer
This chapter explores the concept of quality as a minimum of loss in part to society by a product after its shipment to the customer. It discusses the importance of viewing things as a system and understanding the consumer as the person sitting next to you, and shares a story about a Ford executive studying Toyota cars to understand parts assembly variations.
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