Beyond The Claim with Vince Perri cover image

How to Build a Business That Runs Without You with Kelsey Daingerfield

Beyond The Claim with Vince Perri

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Front Stage vs. Backstage: The Starbucks Model

This chapter examines the critical distinction between customer-facing and behind-the-scenes operations in a business, using Starbucks as a case study. It highlights the necessity of effective communication, accountability, and structured onboarding to enhance operational efficiency and improve the customer experience.

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