#176 - LEGENDS: The Roofing Kingpin: How Paul Reed Went From Local Player to Multi-Million Dollar Roofer
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Transforming Call Center Efficiency and Business Strategy in Roofing
This chapter explores how Avoka's AI technology enhances call center performance via coaching tools, while also addressing their strategic pivot from residential to commercial roofing projects for better profitability. The discussion includes insights on the current challenges in residential roofing deductibles and the advantages of focusing on higher-value commercial contracts.
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