Secrets of the HOSPITALITY INDUSTRY Revealed with Former President, The Oberoi Hotels | Kapil Chopra
The BarberShop with Shantanu
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Navigating Sales and Success in the Hospitality Industry
This chapter explores the speaker's journey in the hospitality industry, from working night shifts to excelling in sales meetings and eventually becoming the opening general manager of a highly successful hotel. It highlights the importance of sales skills, profitability, and exceptional service in running a successful hotel. The narrative also touches on the challenges faced during market downturns and the need for creating aspirational products in the competitive hospitality industry.
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