This chapter discusses the rapid pace of technological advancement and its impact on the organization and customers. It emphasizes the importance of making information easily accessible, focusing on self-service and access to improve healthcare delivery and customer satisfaction. The chapter concludes by highlighting the equal importance of both customers and team members in their digital strategy.
The digital revolution has been happening for a while now, but with 5G, it’s about to reach a whole new level. IT departments are about to rule the world. So in this paid partnership with T-Mobile for Business, Malcolm sits with leaders in the world of retail and healthcare to discuss how their industries are changing.
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