You identified six categories of words that can make a difference. They are activating identity and agency, conveying confidence, asking the right questions, leveraging concreteness, employing emotion or harnessing similarity and difference. To help people remember, I try to put those six things in a framework. So how you can speak more impactfully. The S is similarity. As you mentioned, the P is the language of posing questions. The E is thelanguage of emotion. The A is the language Of agency and identity. One of the C's is the languageof concreteness. And the other is theLanguage of confidence.

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