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To Negotiate Better, Start with Yourself

HBR IdeaCast

CHAPTER

Mastering Internal and External Negotiations

This chapter focuses on the complexities of negotiation, distinguishing between internal team discussions and external negotiations with other organizations. It stresses the importance of resolving internal conflicts and emphasizes self-reflection methods, including the 'five why' exercise, to understand personal motivations. Additionally, it explores effective listening and empathetic questioning as essential strategies to enhance negotiation outcomes and foster a collaborative environment.

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