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Rapid Response: "Neighbors are the frontline of support," w/Nextdoor's Sarah Friar

Masters of Scale

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Empathy and Transparency: Leading Nextdoor Through the Pandemic

This chapter focuses on Nextdoor's operational shifts amidst the pandemic, highlighting empathy and transparency in leadership. The speakers discuss team collaboration structures and the importance of storytelling to enhance customer experience and team morale during difficult times.

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