AI in customer support and limits

Benedikt and Benedicte talk about feeling more productive with AI and why we should use it mindfully.

With their year and quarter planning done, Benedikt shares some of their plans and targets for Userlist this 2026. He also shares how he used Claude Code to take care of “annoying projects” on their codebase, find crosslinking opportunities, and more.

Benedicte and Ola vibe coded, refined, and deployed the first version of the theft flow for Whee! which will be user tested soon. She also played around with AI for some docs work at Outseta and was amazed when it built a demo Next app in one shot.