Customer Success Team Growth and Latino Heritage Integration in Tech

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The chapter explores the expansion of a customer success team and the significance of data analysis in customer segmentation. It also delves into initiatives to integrate Latino heritage in tech to inspire and support Latino youth in pursuing careers in the industry.

Carlos Quezada is a purpose-driven leader who is launching customer success within Aruba Networks (and HP Enterprise company). He's prioritized CS Operations as he's built his practice, and he's nailed the change management aspects of the role - often the hardest part of the job! Anyone looking to drive transformational change within their organization can learn from what Carlos is doing.

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Big shout out to Carlos and Aruba Networks https://www.arubanetworks.com/
Carlos Quezada: https://www.linkedin.com/in/cquezada/

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This can be found on our website: https://customerimperative.com/carlos-quezada/

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach/