AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
16min chapter
From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks
The Modern Customer Podcast
Evolving B2B Mindset Towards Customer Centricity
This chapter explores the shift needed in B2B companies towards adopting a B2C mindset to enhance customer experience. It discusses the importance of understanding customer needs, analyzing data, and engaging directly with customers to drive improvements. The conversation also delves into the challenges of measuring client experience success in B2B transactions and the significance of maintaining trust with partners.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode