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3min chapter
Southwest Airlines to become more “premium” to save their skin
The Hustle Daily Show
Southwest Airlines Shifts Strategy to Compete
This chapter explores the operational changes at Southwest Airlines as it adapts to the competitive airline landscape. Key discussions include the move from customer-friendly policies to practices that align with industry norms, such as assigned seating, and the potential impacts on customer satisfaction and brand identity.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode