David C Barnett Small Business and Deal Making M&A SMB cover image

PREMIERE- Peter Roth Small Business Call Centres

David C Barnett Small Business and Deal Making M&A SMB

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Optimizing Call Center KPIs and Dialer Technology

This chapter explores the vital role of key performance indicators in call center operations and how they differ across industries. It specifically focuses on the functionality of predictive dialers and advanced technologies like answering machine detection to enhance call efficiency and agent productivity.

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