The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Peter Merholz, Senior Director of Design with Jawbone

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Evolving Dynamics of Design Teams

This chapter explores the transformation of design teams within tech companies, focusing on the need for cohesive collaboration among designers to enhance user experience. It discusses the tension between centralized design functions and embedded teams while addressing the challenges posed by design continuity and talent acquisition in a competitive marketplace. The narrative also highlights the shift towards recognizing design as a strategic function, affecting the relationship between in-house teams and design agencies.

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