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#103 - Michael Seibel
Y Combinator Startup Podcast
How Do You Classify a Host?
If you have a free product, not so much. If they're taking up a bunch of your support time, but you're learning and like you're actually improving your product because it'd be great. How would you classify someone who just takes up all the customer support time? It depends on how much revenue they're generating. Like, I'd argue that if they are generating enough revenue to justify that support time. And it's like, these are hijack users. These are not the types of people you want.
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