4min chapter

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LIFTS Episode 42 - Client Connectivity, Strength Training's Surge in Popularity | Jack Thomas | The Fit Guide

Escape Your Limits

CHAPTER

Innovating Fitness: A New Standard for Customer Experience

This chapter explores a new evaluation process for fitness clubs inspired by hospitality standards. The speakers discuss their global evaluations and the need for transformation in the industry to enhance customer service from booking to post-class interactions.

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