10min chapter

The Espresso Hour cover image

Business Lessons From Michelin Star Restaurants & Work Schedules While Traveling

The Espresso Hour

CHAPTER

Excellence in Service and Customer Experience

The chapter explores exceptional service at a Michelin star restaurant, a luxurious hotel on a private island, and a Starbucks marketing strategy. It emphasizes the importance of exceeding expectations to create elite service and maximize customer satisfaction.

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