Why build owned surfaces as well as platform

What does it take to create an AI product that becomes part of someone's workflow for good? In this podcast hosted by Products That Count CEO Hoda Mehr, Grammarly/Superhuman Chief Product Officer Noam Lovinsky breaks down the company's bold shift from a writing assistant to a multi-product ecosystem spanning agents, email, documents, and more. He shares the product frameworks, organizational structures, and leadership philosophies behind this transformation, offering a candid look at what it means to build deeply retentive AI products at scale.