"If you are going to discount this information that we're talking about, there's something wrong with your fuck ang brain," he says. "I could tell you right now, our retail stores do the highest per square foot in sales of any retail model besides the apple store,. based off of service."
Customer service is not about making a sale today. It is about forging a relationship and building loyalty over a lifetime. From the supreme importance of solving problems and finding solutions to the proven formula of education, trust, and loyalty, Andy Frisella shares his thoughts on the essentials of customer service.